My son and I were going to go to the pool, no chairs or tables.
Our main priority is to satisfy our customers. The room had a horrible dirty smoke smell.
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First I want to start saying thank you for giving us the opportunity and I apologize about the bad experience you had during your visit. I understand expectations are high, but this is the nastiest motel I have ever stayed at.
The bathroom floor and corners of room were caked with inches of black crusty stuff. I called down on the second day to get a writing pen, the front desk says "I only have one" really?
When we arrived at the room, we realized there were NO trash cans in the restroom or bed area, and no wash cloths I went down and requested one, which three days still had not received. Sheer curtains, no privacy. Please feel free to contact me personally so I can talk to your in person and make sure you rosevillle get every thing to make it a better stay at our hotel.
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The iron board had stuck on cheese, at least I hope that's what it was. First off, I am a manger at a mid-level hotel. I am hoping you would give us a second chance to satisfy you and your family next time you visit Roseville area.
The carpet was black and the bathroom floor was sticky with dog hair in the tub and on the floors. Thank brothep very much Report response as inappropriateThank you.
We value the quality of content provided to our customers, and to maintain this, we would like to ensure real humans are accessing our information. The pictures on the website are probably 10 years brotjel older!!!!
We appreciate your input. I felt very unsafe and the only reason I did not leave, was they held my 3 nights as an authorization, and didn't have extra money as we were on a short vacation.
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